HomeWho to reply to first, who is waiting on you and recent ratings.
TicketsA queue with views, filters, bulk actions and j/k to move.
CustomersEveryone you have helped and their history.
Saved repliesSnippets with variables, shared by the team.
ReportsResponse time, resolution and satisfaction by agent.
SettingsViews, rules and the team.
Built from
App frame
Inbox list
Composer
Data table
Presence
Yours to edit
The whole template is source in your repo: the screens, the data model behind them and every part they use. Change a screen, a field or the colours and it stays yours.