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Helpdesk suite

Pro

A complete helpdesk in one frame: a home for the day, the queue with views, filters and keyboard, every ticket and customer on its own page, saved replies, reports, reply targets and working hours, with ⌘K to any ticket or customer.

Installs components/ui/helpdesk-suite.tsxDepends on @radix-ui/react-dialog, @radix-ui/react-dropdown-menu, @radix-ui/react-popover, @radix-ui/react-slot, d3-shape, lucide-reactMotion none in component source
pnpm dlx shadcn@latest add @caliper/helpdesk-suite
Home

Good morning, Maya

3 open tickets are yours

Yours, open
3
3 unassigned in the team
Past reply time
1
reply to these first
Due within an hour
1
still on time
Customers waiting on you
1
they replied last

Reply to these first

Customers waiting on you

Latest ratings

Team today

AgentOpenPast dueSolved today
Maya Chen (you)310
Tomás Ferreira000
Priya Raman100
Kiara Murayama000

Oldest unassigned: #4818, waiting 2 h 30 min

When to use #

Use it for

  • A customer support product, or the support area of a larger app.
  • Internal request desks: IT, finance or people operations.

Skip it when

  • A contact form with no follow-up; use the support widget.

Installation #

terminal
pnpm dlx shadcn@latest add @caliper/helpdesk-suite

Adds its 33 files to components/ui/, each with its own stylesheet, and installs their packages. Pro installs with your access token, set up once per project. See Pro access. The first part also adds Caliper UI’s tokens; import them once as in Installation.

Usage #

Import it from your copy of the source. The example behind the preview comes with the source.

example.tsx
import { HelpdeskSuite } from "@/components/ui/helpdesk-suite"

The worked example comes with Pro

The 109-line example behind the preview opens here with a Pro or Team licence.

Checking your licence…

API reference #

HelpdeskSuite

component
PropTypeDefaultDescription
data *HelpdeskData—
onDataChange *(data: HelpdeskData) => void—
you *string—Your name: Mine, and the author of replies.
nowstringnew Date().toISOString()ISO time treated as now.
workspace{ name: string; mark?: ReactNode; }{ name: "Support" }
initialScreenHelpdeskScreen"home"
classNamestring—

Accessibility #

It is built on native elements and keeps aria-label in step with state.

Keyboard and focus handling comes from Radix dialog, dropdown-menu and popover: arrow keys move through items, Enter and Space select, and Escape closes and returns focus.

Motion #

It declares no animation in its component source. Any transition comes from its stylesheet, which uses the duration tokens that collapse to instant under prefers-reduced-motion.