Helpdesk settings
ProHow fast the team promises to answer: first reply and resolution targets per priority in readable units, working days and hours with a time zone, and whether timers pause outside them.
pnpm dlx shadcn@latest add @caliper/helpdesk-settingsSettings
Reply targets and working hours
Reply targets
The queue orders tickets by these, and shows how long is left before each is late.
| Priority | First reply within | Solved within |
|---|---|---|
| Urgent | ||
| High | ||
| Normal | ||
| Low |
Urgent: first reply in 1 h.
Working hours
When to use #
Use it for
- The settings area of a helpdesk or service desk.
Skip it when
- Personal notification settings; use notification preferences.
Installation #
pnpm dlx shadcn@latest add @caliper/helpdesk-settings
Adds its 9 files to components/ui/, each with its own stylesheet, and installs their packages. Pro installs with your access token, set up once per project. See Pro access. The first part also adds Caliper UI’s tokens; import them once as in Installation.
Usage #
Import it from your copy of the source. The example behind the preview comes with the source.
import { HelpdeskSettings } from "@/components/ui/helpdesk-settings"
The worked example comes with Pro
The 113-line example behind the preview opens here with a Pro or Team licence.
API reference #
HelpdeskSettings
component
Accessibility #
It exposes status and alert semantics, with aria-label and aria-hidden kept in step with state. Changes that matter are announced through a live region.
Keyboard and focus handling comes from Radix popover: arrow keys move through items, Enter and Space select, and Escape closes and returns focus.
Motion #
Transitions use the shared duration and easing tokens. Under prefers-reduced-motion those tokens collapse to instant and travel distances go to zero, so state changes still happen without movement.