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Helpdesk macros

Pro

The team's saved replies: edit the text with placeholders for the customer, the ticket and you, see it as the customer will, set the status it leaves and the tags it is suggested for, and see how often each is used.

Installs components/ui/helpdesk-macros.tsxDepends on @radix-ui/react-dialog, @radix-ui/react-popover, @radix-ui/react-slot, lucide-reactMotion shared motion tokens
pnpm dlx shadcn@latest add @caliper/helpdesk-macros

Saved replies

4 replies the whole team can use

bank-feeds

How Marta sees it

Hi Marta, The bank asks for consent again every 90 days, and yours has expired. Open Banking, choose the account and press Reconnect; transactions from the gap import automatically. Maya

When to use #

Use it for

  • Support and success teams that answer the same questions often.

Skip it when

  • Marketing email templates; this is for one-to-one replies.

Installation #

terminal
pnpm dlx shadcn@latest add @caliper/helpdesk-macros

Adds its 14 files to components/ui/, each with its own stylesheet, and installs their packages. Pro installs with your access token, set up once per project. See Pro access. The first part also adds Caliper UI’s tokens; import them once as in Installation.

Usage #

Import it from your copy of the source. The example behind the preview comes with the source.

example.tsx
import { HelpdeskMacros } from "@/components/ui/helpdesk-macros"

The worked example comes with Pro

The 113-line example behind the preview opens here with a Pro or Team licence.

Checking your licence…

API reference #

HelpdeskMacros

component
PropTypeDefaultDescription
macros *readonly HelpdeskMacro[]—
onMacrosChange *(macros: HelpdeskMacro[]) => void—
sample{ customer: string; ticket: string; }{ customer: "Marta Silva", ticket: "4821" }Who the preview is written to.
you *string—
classNamestring—

Accessibility #

It exposes group and status semantics, with aria-hidden, aria-label and aria-current kept in step with state. Changes that matter are announced through a live region.

Keyboard and focus handling comes from Radix dialog and popover: arrow keys move through items, Enter and Space select, and Escape closes and returns focus.

Motion #

Transitions use the shared duration and easing tokens. Under prefers-reduced-motion those tokens collapse to instant and travel distances go to zero, so state changes still happen without movement.