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Helpdesk ticket

Pro

One ticket on a page: the conversation, internal notes and every change in one history; reply or note with saved replies and the status it leaves in; details, the customer's plan and value, their other tickets, and merging.

Installs components/ui/helpdesk-ticket.tsxDepends on @radix-ui/react-dialog, @radix-ui/react-dropdown-menu, @radix-ui/react-popover, @radix-ui/react-slot, lucide-reactMotion shared motion tokens
pnpm dlx shadcn@latest add @caliper/helpdesk-ticket

Bank feed stopped syncing since yesterday

#4821Emailopened 20 h agoOpen

Resolution 1 h 30 min over
  1. Marta Silva

    Our Barclays feed has not imported anything since yesterday morning. We close the month on Friday.

  2. Maya Chen

    Thanks Marta. I can see the feed is paused on the bank's side. I'm checking with our banking partner now.

  3. Maya ChenInternal note

    Provider says the consent expired. Marta needs to reconnect, but she's an admin only on one entity.

  4. Marta Silva

    Any news? The team is waiting on this to reconcile. Screenshot of the bank connection page attached.

    • barclays-connection.png412 KB
Suggested for bank-feeds:
joao@ostra.example

To marta@ostra.example and 1 more. ⌘Enter sends.

When to use #

Use it for

  • The working page behind a support queue.
  • Requests where the customer's history decides the answer.

Skip it when

  • A chat that ends when the window closes; use the support conversation.

Installation #

terminal
pnpm dlx shadcn@latest add @caliper/helpdesk-ticket

Adds its 14 files to components/ui/, each with its own stylesheet, and installs their packages. Pro installs with your access token, set up once per project. See Pro access. The first part also adds Caliper UI’s tokens; import them once as in Installation.

Usage #

Import it from your copy of the source. The example behind the preview comes with the source.

example.tsx
import { HelpdeskTicket } from "@/components/ui/helpdesk-ticket"

The worked example comes with Pro

The 115-line example behind the preview opens here with a Pro or Team licence.

Checking your licence…

API reference #

HelpdeskTicket

component
PropTypeDefaultDescription
ticket *Ticket—The ticket shown.
tickets *readonly Ticket[]—Every ticket, for the customer's history and merging.
customers *readonly HelpdeskCustomer[]—
agents *readonly string[]—
macrosreadonly HelpdeskMacro[][]
onTicketsChange *(tickets: Ticket[]) => void—
onOpenTicket((id: string) => void)—
onBack{ label: string; onSelect: () => void; }—
onPrevious{ label: string; onSelect: () => void; }—The ticket before and after this one in the queue, e.g. { label: "#4820", onSelect }.
onNext{ label: string; onSelect: () => void; }—
onMacroUsed((id: string) => void)—Called when a reply started from a saved reply is sent, to count its use.
nowstringnew Date().toISOString()ISO time treated as now.
you *string—Your name: the author of replies and notes.
classNamestring—

Accessibility #

It exposes menu, listbox, note and status semantics, with aria-hidden, aria-label, aria-invalid, aria-describedby and aria-labelledby kept in step with state. Changes that matter are announced through a live region.

KeyBehaviour
EnterActivates the focused control.

Motion #

Transitions use the shared duration and easing tokens. Under prefers-reduced-motion those tokens collapse to instant and travel distances go to zero, so state changes still happen without movement.