Sam Okafor
Hi, I was charged twice for October. Can you check? My invoice number is INV-2025-0042.
Support
ProHandle a ticket, offer help from inside your product and show search results people can trust.
Ticket
Charged twice for October
Sam Okafor · sam@brightlabs.io · Team plan
Ticket opened from the help widget · 9:02
Kofi MensahPrivate note
Checked billing: two charges 4 minutes apart, the second is a retry after a timeout. Safe to refund.
Kofi Mensah
Thanks for the invoice number. I can see the duplicate charge and I am refunding it now.
Help widget
Your product page. The help button sits in the corner.
Search results
7 results for “webhook”
DocsDevelopers
Caliper UI retries failed webhook deliveries with exponential backoff for up to 24 hours. Verify every request with the signing secret.
GuideUpdated Oct 8
DocsAPIEvents
Every event type with its payload, including invoice.paid, invoice.failed and subscription.cancelled.
ReferenceUpdated Sep 29
DocsGetting started
Add an https endpoint, choose events and send a test delivery from the dashboard.
GuideUpdated Aug 14
CommunityTroubleshooting
A 502 usually means your server was unreachable. Check the delivery log and retry from the dashboard.
CommunityOct 2
Try “webhok” to see a suggestion, or “zzz” for nothing.
Page appearance
Components #
Each component has its own page with a focused preview, installation, usage and API.
- Inbox screenTriage by what you owe: Needs reply, Waiting and FYI, product facts beside the thread, keyboard triage and undo.
- Helpdesk queueThe support queue: views with counts, tickets that are about to miss or have missed their reply time first with the time written out, search by subject, customer or number, and bulk assign and status.
- Helpdesk ticketOne ticket on a page: the conversation, internal notes and every change in one history; reply or note with saved replies and the status it leaves in; details, the customer's plan and value, their other tickets, and merging.
- Helpdesk reportsHow support is going, from the tickets: new and solved, median first reply and time to solve, satisfaction, where tickets come from, what is open by priority, and the same per agent.
- Helpdesk homeWhere an agent's day starts: tickets past their reply time first, ones due within the hour, customers who replied and are waiting on you, the latest ratings and the team's load today.
- Helpdesk customersEveryone who asks for help: search, filter by plan, who has open tickets, what they pay and how they rated you; each person's page has every ticket, team notes and a ticket opened on their behalf.
- Helpdesk macrosThe team's saved replies: edit the text with placeholders for the customer, the ticket and you, see it as the customer will, set the status it leaves and the tags it is suggested for, and see how often each is used.
- Helpdesk settingsHow fast the team promises to answer: first reply and resolution targets per priority in readable units, working days and hours with a time zone, and whether timers pause outside them.
- Helpdesk suiteA complete helpdesk in one frame: a home for the day, the queue with views, filters and keyboard, every ticket and customer on its own page, saved replies, reports, reply targets and working hours, with ⌘K to any ticket or customer.
- Support conversationA support chat with agent, customer and system messages.
- Support widgetA floating help button that opens a chat.
- Search resultsA list of results with highlights, filters and counts.